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Returns Policy

I've changed my mind can I return the items?
If you change your mind about your products you must contact us within 14 days of receipt.

Due to the nature of my products we are only able to accept returned goods that are unused and in a saleable condition. The original post and packaging costs will not be refundable.

We will ask you to return the items safely at your expense. If we receive incomplete, damaged or used items we may make further reductions to the amount we refund to you.

My parcel has arrived damaged, what should I do?
We take great care to ensure that your parcel arrives safely, however, some things are out of our control.

If your parcel has arrived damaged, you must contact us within 7 days of receipt.

We will ask you to return the goods and damaged packaging in order for us to investigate further. Please ensure that you secure the package when returning it to us.

Your products will be replaced. A refund for the return postage will only be given if you have had our consent to return the goods.

Your rights to return goods are protected under the EU Distance Selling Directive

Where do I return goods to?

Returns should be sent to;

Katherine Forshaw

Le Jardin Perdu

Bourg Le Bec

Gourdon-Murat

19170

France

All returns must be authorised by myself prior to you sending, you can contact us on contact@lejardinperdu.com

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